Privacy Policy and Legal terms

AORA Health


AORA is aware of the importance for you of our use of your personal information and the way in which we share it. We appreciate the trust you place in us so that we treat it with due rigor and caution. This document details the Privacy and Security Policy that is in force at all times, being the User's obligation to review this text periodically to verify that he is satisfied with it. From the moment you visit the page ( you accept and consent to the practices described in this Privacy Notice.

The parties that are linked through this policy are AORA Health, S.L., a Spanish company with registered office at Faraday 7, 28049, Madrid, registered in the Mercantile Registry of Madrid, Volume 34315, Folio 91, Section 08, Sheet M617353, Tax Identification Number B-87476347, hereinafter AORA, and the user who completes the registration form

Please read carefully the following rules that regulate the services we offer on this website, hereinafter AORA. These policies must be accepted in advance to browse and purchase AORA products. AORA has been created by AORA for informational and sales purposes.

In compliance with the provisions of the Organic Law on the Protection of Personal Data ('LOPD'), we inform you that the personal data you provide us through the contact form available on the Web will be incorporated into the "Web Users" file, the responsibility of AORA. For your part, the personal data you provide us for the purpose of buying a product, or returning it, will be incorporated into the "Customers" file, the responsibility of AORA.

Based on the functionalities of the Website that you make use of, the processing of the data provided may be carried out, exclusively, for the following purposes:

  • The development, fulfillment and execution of the contract of sale of the products you have purchased.
  • Respond to the requests you make to us.

Provide you with information about AORA products, including, if you have requested it, the sending of commercial communications by email or by any other equivalent means of electronic communication or through social networks in relation to such products. You can cancel any of the subscription services at any time, through our website, by accessing your account in the "My Aora" section or in the manner indicated in the commercial communications.

In the event that, by proceeding to the purchase of a product or gift card, you provide personal data of third parties, you are responsible for having sufficiently informed and having obtained the express consent of these for the aforementioned contribution. The data of third parties provided will be processed only for a) the management of the shipment or the verification of receipt of the merchandise and b) to meet the requests that you or said third party make to us.

Aora is responsible for the file individually and undertakes not to allocate the data for a different purpose for which they were collected or to transfer them illegitimately to third parties, requesting through its forms only the data necessary to be able to fulfill the indicated purposes. It also undertakes to treat your data confidentially and to apply the necessary technical and/or organizational security measures to prevent its unauthorized treatment or access as established by current regulations on data protection.

The user guarantees that the personal data provided is true and accurate and undertakes to notify any changes or modifications thereof. Any damage or loss caused to the site or to the person responsible for the website or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

ARCO Rights

In compliance with the Spanish Organic Law on Data Protection, we inform you that by registering your personal data they are part of an automated file owned by AORA in order to provide the requested services, to answer the queries made, obtain statistical data from them and send commercial mail or Newsletters. We also notify you that you have the right to information, access, rectification, cancellation, opposition and forgetfulness of your data. To exercise this right you can write to AORA Health S.L., C/ Faraday 7, 28049 Madrid, or by email to attaching:

1.- Name and surname of the interested party; photocopy of your ID, your passport or other valid document that allows you to identify you and, where appropriate, the person who represents you, or equivalent electronic instruments; as well as the electronic document or mechanism justifying that representation. The use of an electronic identification signature of the affected person will except for presenting photocopies of the ID or equivalent document.

2.- Petition in which the request is specified.

3.- Address for the purposes of communications, date and signature of the applicant.

4.- Documents accrediting the request you make, if applicable.


What exactly does privacy mean?

It means that we will never publish information about your person without your consent; that is: we will not sell, market, rent or make your personal or contact data available to anyone unless you authorize us.

In order to provide you with quality treatment, we collect and use your data as follows:

IP address - Your IP address or Internet protocol and other data used on our website are used to collect general statistical data. This data helps us improve our service, since it reveals the way visitors use our website.

Registration - We use customer contact information from the registration forms to respond to the requests that he raises, send him all the necessary information about his purchases and provide him with information about AORA's products. We use your email address as a unique identifier in our registration system to control the communications you send us and to send you the newsletters and promotional offers you wish to receive.

AORA assumes that the data has been entered by its owner or by a person authorized by it, as well as that they are correct and accurate. It is up to the USER to update their own data. Therefore, the USER is responsible for the veracity of the data and AORA will not be responsible for the inaccuracy of the personal data of its customers, referring to merely personal, delivery or billing data.

Your security - AORA has taken the following essential measures to protect you against the loss, fraudulent use or alteration of your personal data. First of all, we do not store financial or social security information on AORA or on its servers. Secondly, all personal information of sensitive data is encrypted in the payment gateway transmitted to or from AORA through an SSL security protocol. The SSL certificate allows a bond of trust to be formed between the USER, AORA and the bank, protecting their data through encryption and making access to information available only through keys. You can check at first glance that the payment gateway is certified, because in the web address (URL) an "s" will appear after http (https://www.) and/or a lock in the address bar when making the purchase. For more information or questions about this check, please contact us at indicating "SSL" as the subject.

External links - You may be able to access AORA through links to other websites. Remember that it may happen that the other sites collect personal information and that they operate in accordance with their own privacy policy. Keep in mind that once you have left AORA, all the information you provide is out of our control.

Revisions of this policy - AORA reserves the right to revise, modify or amend this policy, whatever its form, at any time. Notifications regarding any revision, modification or amendment will be published on this site.

In accordance with the provisions of the Law on the Protection of Personal Data, we inform you that compliance with any existing form in AORA authorizes the processing of the personal data you provide us.


AORA reserves the possibility of exercising the corresponding legal actions against users who violate or infringe intellectual and industrial property rights.


The terms and conditions that govern this page and all the relationships that may arise are safeguarded by Spanish legislation.

Any controversy that may arise from the access or use of this page is subject to the exclusive jurisdiction of the Spanish courts, without prejudice to the corresponding jurisdiction according to the current consumer laws. Likewise, as an entity adhering to CONFIANZA ONLINE and under the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection, protection of minors and accessibility, the user may go to the system of extrajudicial resolution of disputes of CONFIANZA ONLINE (